{"id":6506,"date":"2024-09-13T17:14:56","date_gmt":"2024-09-13T11:44:56","guid":{"rendered":"https:\/\/www.med-edu.in\/english\/?page_id=6506"},"modified":"2026-02-17T12:12:40","modified_gmt":"2026-02-17T06:42:40","slug":"right-to-service-rts","status":"publish","type":"page","link":"https:\/\/dmer.maharashtra.gov.in\/english\/right-to-service-rts\/","title":{"rendered":"Right To Service (RTS)"},"content":{"rendered":"\n\n\n<main class=\"rts-container\" lang=\"en\">\n  <!-- Skip link for keyboard users -->\n  <a href=\"#rts-content\" class=\"skip-link\">Skip to main content<\/a>\n\n  <!-- Main page heading -->\n  <h2 class=\"rts-title\" id=\"rts-title\">Maharashtra Right to Public Services Act \u2014 Information<\/h2>\n\n  <!-- Section content -->\n  <section id=\"rts-content\" aria-labelledby=\"rts-title\">\n    <p class=\"rts-text\">\n      The Maharashtra Right to Public Services Act, 2015 is enacted and is in force since 28.04.2015 to ensure that notified services are provided to the citizens in a transparent, speedy, and time-bound manner by various Government Departments and Public Authorities under the Government. Its objective is to provide easy, prompt, and time-bound services to the citizens.\n    <\/p>\n\n    <p class=\"rts-text\">\n      The Maharashtra State Commission for Right to Public Service has been constituted under the above Act to monitor, coordinate, control, and improve the public services being provided by the Government. The Commission consists of a Chief Commissioner and six Commissioners. The headquarter of the Commission is at the New Administrative Building, Opposite Mantralaya, Mumbai, and the Divisional Offices of the Commissioners are at the six Divisional Headquarters.\n    <\/p>\n\n    <p class=\"rts-text\">\n      If any notified service is not provided to any eligible person within the stipulated time or is rejected without proper grounds, the concerned person may file 1st and 2nd appeals with the higher authorities. If not satisfied with their decision, he may prefer a third appeal to the Commission. The erring officer is liable for a penalty up to Rs 5000\/- per case. Notified Services rendered by this Department are as below.\n    <\/p>\n\n    <p class=\"rts-text\">\n      Visit the official RTS portal: \n      <a class=\"rts-link\" href=\"https:\/\/aaplesarkar.mahaonline.gov.in\" target=\"_blank\" rel=\"noopener\" aria-label=\"Opens in new tab: aaplesarkar.mahaonline.gov.in\">\n        aaplesarkar.mahaonline.gov.in\n        <span class=\"sr-only\">(opens in a new tab)<\/span>\n      <\/a>\n    <\/p>\n  <\/section>\n\n  <!-- Accessible PDF download button -->\n  <a class=\"rts-button\" href=\"https:\/\/dmer.maharashtra.gov.in\/english\/wp-content\/uploads\/2025\/09\/Gazette_Notification_English.pdf\" \n     target=\"_blank\" rel=\"noopener\" \n     aria-label=\"Download accessible PDF: RTS Rules Gazette (opens in new tab)\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" role=\"img\" aria-hidden=\"true\">\n      <title>Download PDF<\/title>\n      <path d=\"M6 2a2 2 0 0 0-2 2v16c0 \n        1.1.9 2 2 2h12a2 2 0 0 0 \n        2-2V8l-6-6H6zm7 7V3.5L18.5 \n        9H13zM8 13h2a1 1 0 0 1 \n        1 1v2a1 1 0 0 1-1 \n        1H8v-4zm5 0h1.5a1.5 1.5 \n        0 0 1 0 3H13v-3zm4 \n        0h-1v4h-1v-4h-1v-1h3v1z\">\n    <\/svg>\n    RTS Rules Gazette\n    <span class=\"sr-only\"> (opens in a new tab)<\/span>\n  <\/a>\n<a class=\"rts-button\" href=\"https:\/\/dmer.maharashtra.gov.in\/wp-content\/uploads\/2026\/02\/Maharashtra_Lokseva_Hakk_Online_Seva_2015.pdf\" \n     target=\"_blank\" rel=\"noopener\" \n     aria-label=\"Download accessible PDF: List of Services Notified Under RTS Act (opens in new tab)\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" role=\"img\" aria-hidden=\"true\">\n      <title>Download PDF<\/title>\n      <path d=\"M6 2a2 2 0 0 0-2 2v16c0 \n        1.1.9 2 2 2h12a2 2 0 0 0 \n        2-2V8l-6-6H6zm7 7V3.5L18.5 \n        9H13zM8 13h2a1 1 0 0 1 \n        1 1v2a1 1 0 0 1-1 \n        1H8v-4zm5 0h1.5a1.5 1.5 \n        0 0 1 0 3H13v-3zm4 \n        0h-1v4h-1v-4h-1v-1h3v1z\">\n    <\/svg>\n    List of Services Notified Under RTS Act\n    <span class=\"sr-only\"> (opens in a new tab)<\/span>\n  <\/a>\n<\/main>\n\n<style>\n  \/* ===== Container ===== *\/\n  .rts-container {\n    max-width: 900px;\n    margin: 24px auto;\n    background: #fff;\n    padding: 28px;\n    border-radius: 12px;\n    box-shadow: 0 6px 18px rgba(0,0,0,0.08);\n    font-family: Arial, sans-serif;\n    font-size: 16px;\n    line-height: 1.6;\n  }\n\n  \/* ===== Headings ===== *\/\n  .rts-title {\n    font-size: 24px;\n    font-weight: 700;\n    margin-bottom: 14px;\n    color: #305a91;\n    border-left: 4px solid #fbac1b;\n    padding-left: 10px;\n  }\n\n  \/* ===== Paragraphs ===== *\/\n  .rts-text {\n    margin-bottom: 16px;\n    text-align: justify;\n    font-size: 16px;\n    color: #1a1a1a;\n  }\n\n  \/* ===== Links ===== *\/\n  .rts-link {\n    color: #1a4e8c;\n    font-weight: bold;\n    text-decoration: underline;\n  }\n  .rts-link:hover,\n  .rts-link:focus {\n    text-decoration: underline;\n    outline: 3px solid #ffbf47;\n    outline-offset: 2px;\n  }\n\n  \/* Screen reader only *\/\n  .sr-only {\n    position: absolute;\n    width: 1px;\n    height: 1px;\n    padding: 0;\n    overflow: hidden;\n    clip: rect(0,0,0,0);\n    white-space: nowrap;\n    border: 0;\n  }\n\n  \/* ===== Buttons ===== *\/\n  .rts-button {\n    display: inline-flex;\n    align-items: center;\n    gap: 10px;\n    padding: 14px 28px;\n    border-radius: 10px;\n    background: linear-gradient(180deg, #4070b0 0%, #305a91 100%);\n    color: #fff;\n    font-weight: 600;\n    text-decoration: none;\n    transition: all 0.25s ease;\n    box-shadow: 0 5px 14px rgba(48,90,145,0.35);\n    position: relative;\n    overflow: hidden;\n    outline: none;\n  }\n\n  .rts-button::after {\n    content: '';\n    position: absolute;\n    top: 0;\n    left: -50%;\n    width: 200%;\n    height: 100%;\n    background: linear-gradient(120deg, rgba(255,255,255,0.35) 0%, rgba(255,255,255,0) 60%);\n    transform: skewX(-25deg);\n    transition: 0.6s;\n  }\n\n  .rts-button:hover::after {\n    left: 100%;\n  }\n\n  .rts-button:hover {\n    background: linear-gradient(180deg, #305a91 0%, #23436b 100%);\n    box-shadow: 0 7px 18px rgba(48,90,145,0.45);\n    transform: translateY(-2px);\n  }\n\n  .rts-button:active {\n    transform: translateY(0);\n    box-shadow: 0 3px 8px rgba(48,90,145,0.3);\n  }\n\n  \/* ===== SVG Icon ===== *\/\n  .rts-button svg {\n    width: 18px;\n    height: 18px;\n    fill: #fbac1b;\n    flex-shrink: 0;\n  }\n\n  \/* ===== Focus Outline ===== *\/\n  .rts-button:focus,\n  a:focus {\n    outline: 3px solid #ffbf47;\n    outline-offset: 2px;\n  }\n\n  \/* ===== Skip Link ===== *\/\n  .skip-link {\n    position: absolute;\n    left: -999px;\n    top: auto;\n    width: 1px;\n    height: 1px;\n    overflow: hidden;\n    z-index: 1000;\n  }\n  .skip-link:focus {\n    position: static;\n    width: auto;\n    height: auto;\n    background: #ffbf47;\n    color: #000;\n    padding: 0.5rem 1rem;\n    text-decoration: none;\n  }\n\n  \/* ===== Reduced Motion ===== *\/\n  @media (prefers-reduced-motion: reduce) {\n    .rts-button, .rts-button::after {\n      transition: none !important;\n      transform: none !important;\n    }\n  }\n\n  \/* ===== Responsive ===== *\/\n  @media (max-width: 600px) {\n    .rts-container { padding: 16px; }\n    .rts-button { padding: 12px 20px; font-size: 15px; }\n    .rts-title { font-size: 20px; }\n    .rts-text { font-size: 15px; }\n  }\n.rts-button:focus,\n.rts-link:focus,\na:focus {\n  outline: 3px solid #00397B;\n  outline-offset: 3px;\n}\n<\/style>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-6506","page","type-page","status-publish","hentry","no-featured-image","page-entry","loop-entry boxed 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